Return & Refund Policy

At 99point5p.com, we strive to provide a smooth and hassle-free shopping experience. This Return & Refund Policy explains the terms for order cancellations, returns, replacements, and refunds. By placing an order on our website, you agree to the terms outlined below.

Cancellation Process

You may cancel your order within 1 hour of placing it, provided the order has not been dispatched.

You can cancel your order by:

• Logging into your account on our website.
• Using the live chat support available on our website.

Important Information

• Orders cannot be cancelled after the one-hour cancellation window.
• For prepaid orders cancelled within the eligible period, the full amount will be refunded within 24–48 business hours after approval.
• Orders paid using Gift Cards cannot be cancelled.
• We may temporarily hold refunds for up to 90 days if an account shows unusual activity (more than 5 cancelled or returned orders within a rolling 60-day period or transactions flagged by our fraud prevention system). Customers will be informed within 5 business days and may contact our Grievance Officer if required.

Return Process

You may request a return within 48 hours of receiving your order.

Returns are accepted only in the following situations:

• Product damaged during transit.
• Damaged outer packaging.
• Incorrect product delivered.

How to Request a Return

1. Log into your account.
2. Select the order and choose the reason for return.
3. Upload the following images:
   • Front view showing product name.
   • Back view of the product.
   • Barcode on the product box.
   • Image of the outer packaging.

Once approved, our courier partner will arrange pickup. After successful verification, your refund will be processed.

Refunds

Prepaid Orders

Refunds are processed within 24–48 business hours after the returned product has been picked up and verified. Depending on your bank or payment provider, it may take an additional 3–7 working days for the refund to appear in your account.

Cash on Delivery (COD) Orders

For COD orders, our team will contact you within 48 hours after return approval to collect your bank details. Refunds will be initiated within 5–7 business days and may take another 3–7 working days to reflect in your account.

Gift Cards & Gift Boxes

• Orders paid using Gift Cards are not eligible for refunds.
• Gift Box charges are non-refundable even if the remaining order is returned.

Replacements

Replacements are offered only if stock is available.

If a replacement cannot be arranged, a refund will be processed.

Replacement requests are accepted only for:

• Products damaged during transit.
• Damaged packaging.
• Incorrect product delivered.

Replacement with a different product or product exchange is not permitted.

International Orders

• International orders are not eligible for returns, replacements, or exchanges.
• International order cancellations are allowed only within one hour of placing the order, before dispatch preparation begins.
• Refunds for international orders are applicable only if:
  • The product is damaged during transit.
  • The package arrives damaged.
  • An incorrect product is delivered.

Products Not Eligible for Return

• Used or overused products.
• Products with damaged packaging or tampered labels.
• Products missing accessories, tags, or complimentary gifts.
• Products with altered or removed serial numbers.

General Terms

• We reserve the right to reject refund or replacement requests in cases of excessive cancellations or returns.
• Processing timelines may be affected by natural disasters, pandemics, courier disruptions, or other force majeure events.

Contact Us

If you have any questions regarding returns, refunds, or replacements, please contact us.

Email: wecare@99point5p.com
Phone: +91 9904408581

Thank you for shopping with 99point5p.com.