Shipping policy

Shipping Policy

Last Updated: August 1, 2026

Welcome to 99Point5P.com. This Shipping Policy explains how orders are processed, packed, shipped, and delivered. By placing an order on our website, you agree to the terms outlined below.

1. Company Information

ABSOLUTE SKINCARE LLP
6/A, Mahadev Small Scale Industrial Estate,
Vadod Gam, Opp. Ganesh Nagar Talaw,
Pandesara GIDC, Surat,
Gujarat - 394221

Email: wecare@99point5p.com
Phone: +91 9904408581

2. Order Processing

Every order goes through a thorough quality inspection before dispatch to ensure that the products reach you in excellent condition.

After passing our quality checks, the products are securely packed and handed over to our trusted courier partners for delivery.

If our courier partner experiences difficulty locating your address or delivering your order, they may contact you directly via phone or SMS.

3. Shipping Charges

  • Orders below ₹500 (within India): ₹75 shipping charge.
  • Orders of ₹500 or above: Free Shipping (unless otherwise stated during checkout).

4. International Shipping

We ship internationally to selected countries.

For international orders:

  • Applicable customs duties, import taxes, VAT, or other government charges will be calculated during checkout.
  • These charges are collected at checkout and remitted by ABSOLUTE SKINCARE LLP to the appropriate authorities wherever applicable.
  • Delivery timelines vary depending on the destination country and customs clearance.

5. Packaging

We take great care in packaging every order.

  • Products are securely wrapped using protective materials.
  • Orders are packed in sturdy cartons to minimize transit damage.
  • Wherever possible, we use eco-friendly and sustainable packaging materials.
  • We continuously work toward reducing plastic usage.

6. Order Tracking

Once your order has been dispatched, you will receive:

  • Shipping Confirmation Email
  • Tracking Number
  • Courier Partner Details
  • Tracking Link

Please allow up to 24 hours after dispatch for tracking information to become available.

7. Delivery Timelines

Most orders are dispatched within 1–2 business days, excluding Sundays and public holidays.

Estimated delivery timelines are displayed on product pages and during checkout.

Delivery times depend on factors such as:

  • Delivery location
  • Courier service availability
  • PIN code accessibility
  • Weather conditions
  • Public holidays

8. Delivery Delays

Occasionally, deliveries may be delayed due to circumstances beyond our control, including:

  • Transportation disruptions
  • Weather conditions
  • Natural disasters
  • Government restrictions
  • Public holidays
  • High order volumes during promotional sales
  • Force Majeure events
Important:
Orders cannot be cancelled or refunded solely due to delays that fall within the communicated estimated delivery period.

9. Multiple Shipments

If your order contains multiple products, they may be shipped from different warehouses.

In such cases:

  • Your order may arrive in multiple shipments.
  • You will receive separate tracking details for each shipment where applicable.

10. Delivery Verification

To ensure secure delivery:

  • A Delivery Acceptance Code (OTP) may be sent to your registered email address or mobile number.
  • If OTP verification is unavailable, the delivery partner may request a valid government-issued identification before handing over the parcel.

11. Force Majeure

ABSOLUTE SKINCARE LLP shall not be held responsible for delays or failure in delivery caused by events beyond our reasonable control, including but not limited to:

  • Floods
  • Earthquakes
  • Fire
  • Pandemics or epidemics
  • Government actions
  • Lockdowns
  • Civil unrest
  • Riots
  • Strikes
  • Labour disputes
  • Transportation interruptions
  • Acts of God

12. Promotional Sales

Orders placed during promotional events such as flash sales, festive sales, or special campaigns are subject to the following conditions:

  • Sale-specific terms and conditions will apply.
  • Free gifts and promotional discounts are available only while stocks last.
  • Shipping timelines may be longer than usual due to increased order volumes.
  • Promotional offers generally cannot be combined unless specifically stated.

13. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us.

Email: wecare@99point5p.com
Phone: +91 9904408581

Thank you for shopping with 99Point5P.com.